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4 steps that keep Microsoft Dynamics 365 implementations from running off the rails

Poor user adoption is consistently cited as the main reason why CRM projects fail to deliver against expectations.

One day, users are happily working away on systems they’re comfortable with and know inside out. OK, they may have some limitations, but your users have come up with some highly creative work-rounds to get things done. And…
Microsoft Dynamics News

The evolution of a Microsoft Dynamics ISV

As an organization that has developed and sold independent software vendor (ISV) solutions for Microsoft Dynamics NAV for over a decade, our story is a real-world example of how Microsoft Dynamics ISVs evolve and are challenged t…
Microsoft Dynamics News

MSDW Podcast: CafeX and the Microsoft Dynamics 365 customer service opportunity

On this episode we talk with Lisa Craig, director of channel marketing at CafeX. The company has become a close partner of Microsoft when it comes to the Dynamics omnichannel customer service story and they are a serious participant in the bot story that Microsoft wants to tell around business apps. Craig al…

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Microsoft Dynamics News

5 steps that keep Microsoft Dynamics 365 implementations from running off the rails

Poor user adoption is consistently cited as the main reason why CRM projects fail to deliver against expectations.

One day, users are happily working away on systems they’re comfortable with and know inside out. OK, they may have some limitations, but your users have come up with some highly creative work-rounds to get things done. And…
Microsoft Dynamics News

Microsoft Dynamics 365 and GDPR: What do customers and partners really think?

In previous articles on MSDynamicsWorld, we talked about the impact of GDPR on Microsoft customers and partners. I even argued that there is a significant opportunity to Microsoft customers and partners with GDPR. I have also recently delivered a number of sessions, webinars, and workshops on Microsoft Dynamics 365/CRM and GDPR to a variety of …
Microsoft Dynamics News

A simple journal entry security fix for Microsoft Dynamics GP

Let’s talk for a minute about an easy security fix in Dynamics GP.

There is something I see quite a lot when using Fastpath Assure to analyze GP companies for segregation of duties conflicts. A set of users will have rights to create an account in the chart and to cr…
Microsoft Dynamics News

Microsoft Dynamics Partner Roundup: Data integration for AX; CPQ in a hurry; D365 fashion retail app

In this week’s Microsoft Dynamics Partner News Roundup:

  • SnapLogic Fall 2017 Release Extends Integration Capabilities to Wider Range of Big Data Sources, Additional Microsoft Environments
  • PROS Introduces New Smart CPQ Quick Start
  • Global Fashion Brand House of Dagmar Unveils New App Designed to B…
    Microsoft Dynamics News

From the Microsoft Dynamics 365/AX Blogs: Event traces; Bank reconciliation; Master data management; UAE VAT

From this week’s Microsoft Dynamics 365/AX blogs:

  • Collect Dynamics 365 for Finance and Operations Event Traces with Windows Performance Monitor
  • Bank Reconciliation in Dynamics 365 for Finance & Operations
  • How to Install and Configure Master Data Management for AX2012
  • UAE VAT Imple…
    Microsoft Dynamics News

Executive Q&A: How to accelerate the Microsoft Dynamics NAV channel’s cloud journey

When we spoke to SaaSplaza CEO Berend-Jan van Maanen, he had just flown from Amsterdam to Seattle for strategic discussions with Microsoft. The focus of the meetings was to accelerate Dynamics partners’ journey to the cloud, which all parties seem to agree is moving too slowly.

"The danger for partners who postpone selling cloud …
Microsoft Dynamics News

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