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Microsoft streamlines ExpressRoute deployment for Dynamics 365 for Operations, customer experience apps

Microsoft has broadened ExpressRoute availability and streamlined the setup process for Dynamics 365 enteprise apps, according to a new..

May 20, 2017

How CRM supports a unified customer experience (if it’s used right)

Editor’s note: This article is adapted from JC Quintana’s book Speaking Frankly About Customer Relationship Management...

May 16, 2017

Microsoft promises you can “grow customer relationships from Outlook” with Outlook Customer Manager

For SMB salespeople, CRM mobile apps can be too much. Microsoft Outlook is what they know, and they would rather use it than pause..

May 1, 2017

The MSDW Podcast: JC Quintana on customer relationships and experience (they’re not the same)

Get the MSDW Podcast RSS feed or subscribe on iTunes, Stitcher, or YouTube.

April 30, 2017

Microsoft Dynamics Partner Roundup: Payment processing for GP; NAV Master ISV; Customer engagement go-live; IT service management

In this week’s Microsoft Dynamics Partner News Roundup: ConnectBooster Announces New Accounting Integration into Microsoft Dynamics..

April 9, 2017

Two new predictive tools for Microsoft Dynamics 365 will help measure, act on customer intent

Microsoft and its partners are showing off new ways to improve lead management in Dynamics 365 customer engagement apps this week, with a..

March 16, 2017

Microsoft Dynamics 365 customer engagement roadmap prioritizes integration, strategic use of Azure services

Microsoft kicked off eXtreme365 in Lisbon with a rundown of new and upcoming Dynamics 365 Enterprise Edition sales and service app updates,..

March 16, 2017

Microsoft Dynamics Partner Roundup: NAV CfMD; D365 commerce; NAV webshops, portals; Customer communication for Canada; California acquisition

In this week’s Microsoft Dynamics Partner News Roundup: Data Masons Achieves Certified for Microsoft Dynamics NAV (CfMD)..

January 14, 2017

Digitisation and insurance risk mitigation: New opportunities to improve customer experience

Ignoring all the policy and product details, insurance effectively comprises a process whereby clients outsource their perceived..

January 5, 2017
Will Your Customer Event Succeed or Fail?

Will Your Customer Event Succeed or Fail?

It’s a cold morning in Austin, TX as I write to you.  Hopefully all the snakes have now disappeared into their holes before I take our..

December 8, 2016
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