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Predictive analytics and Microsoft Dynamics AX: How JJ Food Service delivers real customer engagement results

Founded in 1989, JJ Food Service Ltd is one of the largest independent food distributors in the United Kingdom, and it has run its..

August 29, 2017

New Microsoft FastTrack for Dynamics 365 services underscore focus on customer success

Microsoft has announced several new services for FastTrack for Dynamics 365, in the areas of customer engagement; and onboarding services..

August 3, 2017

Partners ARE the Customer Experience

When we talk about digital transformation, so much about it is about the customer experience. At a recent ASAP Tech Partner Forum, Tiffany..

August 1, 2017

Glympse launches location status integration for Microsoft Dynamics 365 Field Service customer experiences

Microsoft is working with location-powered customer experience firm Glympse to add location status to a customer’s view of field..

June 28, 2017

Microsoft streamlines ExpressRoute deployment for Dynamics 365 for Operations, customer experience apps

Microsoft has broadened ExpressRoute availability and streamlined the setup process for Dynamics 365 enteprise apps, according to a new..

May 20, 2017

How CRM supports a unified customer experience (if it’s used right)

Editor’s note: This article is adapted from JC Quintana’s book Speaking Frankly About Customer Relationship Management...

May 16, 2017

Microsoft promises you can “grow customer relationships from Outlook” with Outlook Customer Manager

For SMB salespeople, CRM mobile apps can be too much. Microsoft Outlook is what they know, and they would rather use it than pause..

May 1, 2017

The MSDW Podcast: JC Quintana on customer relationships and experience (they’re not the same)

Get the MSDW Podcast RSS feed or subscribe on iTunes, Stitcher, or YouTube.

April 30, 2017

Microsoft Dynamics Partner Roundup: Payment processing for GP; NAV Master ISV; Customer engagement go-live; IT service management

In this week’s Microsoft Dynamics Partner News Roundup: ConnectBooster Announces New Accounting Integration into Microsoft Dynamics..

April 9, 2017

Two new predictive tools for Microsoft Dynamics 365 will help measure, act on customer intent

Microsoft and its partners are showing off new ways to improve lead management in Dynamics 365 customer engagement apps this week, with a..

March 16, 2017
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