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Microsoft Dynamics Partner Roundup: Customer engagement for insurance; Payroll for D365; German VAR acquisition; New training; Executive hires

In this week’s Microsoft Dynamics Partner News Roundup: Hitachi Solutions America launches Engage for insurance and industry specific..

December 9, 2017

Microsoft Dynamics Webcasts, December 4-8, 2017: VARs in an OCP world; Customer experience for GP

Here’s what’s happening on this week’s live webcast schedule. Register to attend live or get access to the recorded..

December 5, 2017

Microsoft Dynamics Partner Roundup: UK auto dealership win; D365 for property management; APAC pharma customer engagement

In this week’s Microsoft Dynamics Partner News Roundup: Incadea has confirmed a major partnership in the UK with Thurlow Nunn PMAx..

November 24, 2017

MSDW Podcast: CafeX and the Microsoft Dynamics 365 customer service opportunity

On this episode we talk with Lisa Craig, director of channel marketing at CafeX. The company has become a close partner of Microsoft when..

November 22, 2017

Predictive analytics and Microsoft Dynamics AX: How JJ Food Service delivers real customer engagement results

Founded in 1989, JJ Food Service Ltd is one of the largest independent food distributors in the United Kingdom, and it has run its..

August 29, 2017

New Microsoft FastTrack for Dynamics 365 services underscore focus on customer success

Microsoft has announced several new services for FastTrack for Dynamics 365, in the areas of customer engagement; and onboarding services..

August 3, 2017

Partners ARE the Customer Experience

When we talk about digital transformation, so much about it is about the customer experience. At a recent ASAP Tech Partner Forum, Tiffany..

August 1, 2017

Glympse launches location status integration for Microsoft Dynamics 365 Field Service customer experiences

Microsoft is working with location-powered customer experience firm Glympse to add location status to a customer’s view of field..

June 28, 2017

Microsoft streamlines ExpressRoute deployment for Dynamics 365 for Operations, customer experience apps

Microsoft has broadened ExpressRoute availability and streamlined the setup process for Dynamics 365 enteprise apps, according to a new..

May 20, 2017

How CRM supports a unified customer experience (if it’s used right)

Editor’s note: This article is adapted from JC Quintana’s book Speaking Frankly About Customer Relationship Management...

May 16, 2017
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