Listening to retail executives at NRF BIG Show 2018 this week, you would have heard all about the importance of the customer experience. If..
In this week’s Microsoft Dynamics Partner News Roundup: nChannel Drives Interconnected Experience for AAA Washington Members and..
Customer service is one of the most important factors in the multi-channel retail industry and starts with a customer’s first..
Retailers will find that the new Microsoft Dynamics AX features a number of changes and improvements over Dynamics AX 2012 that are of..
Consumers regularly use multiple channels when interacting with a brand or organization for customer-related questions and issues –..
Microsoft has purchased Junction Solutions’ JunctionMCR suite, a Dynamics AX solution for multichannel retail, and will be rolling it..
Microsoft has acquired customer service software firm Parature. TechCrunch puts the sale price at $ 100 million and reports that the..
Last month, Seattle-based business technology solutions provider Avanade announced that TVH Consulting’s Advanced Distribution for..
I’ve read some interesting studies lately and it’s clear that we are entering a new era in retail. Gartner defines it as..
Sometimes the excitement is just too much. You have a new eCommerce system and you just can’t wait to start selling products..