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Microsoft Dynamics Partner Roundup: Multichannel for AAA; MCP joins CRM partner; Contract management; Gold ERP competency

In this week’s Microsoft Dynamics Partner News Roundup: nChannel Drives Interconnected Experience for AAA Washington Members and..

June 18, 2017

Why Does Multi-Channel Retail Customer Service Matter So Much These Days?

Customer service is one of the most important factors in the multi-channel retail industry and starts with a customer’s first..

June 23, 2016

The New Microsoft Dynamics AX for Retail: Streamlined Deployment, Richer Multichannel Experience

Retailers will find that the new Microsoft Dynamics AX features a number of changes and improvements over Dynamics AX 2012 that are of..

June 4, 2016

Multichannel Customer Service: Why Companies Choose Microsoft Parature

Consumers regularly use multiple channels when interacting with a brand or organization for customer-related questions and issues –..

August 6, 2015

Microsoft buys JunctionMCR, adding multichannel retail to Dynamics AX 2012 R3

Microsoft has purchased Junction Solutions’ JunctionMCR suite, a Dynamics AX solution for multichannel retail, and will be rolling it..

March 21, 2014

Microsoft acquires Parature, adding multi-channel customer service to Dynamics CRM

Microsoft has acquired customer service software firm Parature. TechCrunch puts the sale price at $ 100 million and reports that the..

January 7, 2014

Avanade to compete in multichannel distribution with Microsoft Dynamics AX and TVH’s ADAX

Last month, Seattle-based business technology solutions provider Avanade announced that TVH Consulting’s Advanced Distribution for..

September 9, 2013

As multi-channel focus grows, integration is key to competing in retail

I’ve read some interesting studies lately and it’s clear that we are entering a new era in retail. Gartner defines it as..

July 5, 2013

Effective inventory management in a multi-channel environment: Assessing your capabilities

Sometimes the excitement is just too much. You have a new eCommerce system and you just can’t wait to start selling products..

June 8, 2013

Multi-channel management: The new age of commerce

After last month’s Magento Imagine conference, the industry buzz around eCommerce is at an all-time high. Today’s eCommerce..

May 18, 2013
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