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Are retailers ready to link IT investment to customer experience? New report tracks multichannel experiences

Listening to retail executives at NRF BIG Show 2018 this week, you would have heard all about the importance of the customer experience. If..

January 18, 2018

Microsoft Dynamics Partner Roundup: Multichannel for AAA; MCP joins CRM partner; Contract management; Gold ERP competency

In this week’s Microsoft Dynamics Partner News Roundup: nChannel Drives Interconnected Experience for AAA Washington Members and..

June 18, 2017

Why Does Multi-Channel Retail Customer Service Matter So Much These Days?

Customer service is one of the most important factors in the multi-channel retail industry and starts with a customer’s first..

June 23, 2016

The New Microsoft Dynamics AX for Retail: Streamlined Deployment, Richer Multichannel Experience

Retailers will find that the new Microsoft Dynamics AX features a number of changes and improvements over Dynamics AX 2012 that are of..

June 4, 2016

Multichannel Customer Service: Why Companies Choose Microsoft Parature

Consumers regularly use multiple channels when interacting with a brand or organization for customer-related questions and issues –..

August 6, 2015

Microsoft buys JunctionMCR, adding multichannel retail to Dynamics AX 2012 R3

Microsoft has purchased Junction Solutions’ JunctionMCR suite, a Dynamics AX solution for multichannel retail, and will be rolling it..

March 21, 2014

Microsoft acquires Parature, adding multi-channel customer service to Dynamics CRM

Microsoft has acquired customer service software firm Parature. TechCrunch puts the sale price at $ 100 million and reports that the..

January 7, 2014

Avanade to compete in multichannel distribution with Microsoft Dynamics AX and TVH’s ADAX

Last month, Seattle-based business technology solutions provider Avanade announced that TVH Consulting’s Advanced Distribution for..

September 9, 2013

As multi-channel focus grows, integration is key to competing in retail

I’ve read some interesting studies lately and it’s clear that we are entering a new era in retail. Gartner defines it as..

July 5, 2013

Effective inventory management in a multi-channel environment: Assessing your capabilities

Sometimes the excitement is just too much. You have a new eCommerce system and you just can’t wait to start selling products..

June 8, 2013
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