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Blockchain could revolutionize CRM, and Microsoft Dynamics 365 has a part to play

In recent months, Bitcoin and other cryptocurrencies have dominated headlines. But for technology giants like Microsoft, blockchain, the..

June 21, 2018

The new requirements for CSP Direct: Is license administration part of a Microsoft Dynamics partner’s core business?

Microsoft is changing the rules of the Cloud Solution Provider (CSP) agreements with her partners as we speak. These changes will..

June 20, 2018

Rethinking IT Services for SaaS ERP and CRM, Part 1: Saying goodbye to old models

Let’s start with a bold statement: Cloud-based enterprise software and its subscription-based economic model will force IT services..

June 15, 2018

Rethinking IT Services for SaaS ERP and CRM, Part 2: A vision for the future

Software as a Service (SaaS) is revolutionary because it offers a radically easier way to access critical enterprise software capabilities...

June 13, 2018

22 Steps to deliver ‘killer’ CRM training, Part 2: Engage with students in the classroom and beyond

CRM projects sometimes fail due to poor user adoption. Very often these failures could have been avoided with some investment in the..

May 22, 2018

22 Steps to deliver ‘killer’ CRM training, Part 1: Preparation and Delivery

Chances are that you are reading this because you will be delivering a CRM training session sometime soon. I’ve been delivering..

May 18, 2018

Summit EMEA News & Notes, Part 2: Microsoft Dynamics 365 for Customer Experience

In part one of our news and notes from Summit EMEA 2018, we explored some key updates related to Dynamics 365 for Finance and Operations..

May 2, 2018

Summit EMEA News & Notes, Part 1: Microsoft Dynamics 365 for Finance and Operations

Last week’s Summit EMEA event in Dublin still catered to two distinct audiences in Dynamics AX and CRM-focused users (including those..

May 1, 2018

Eliminate the gap between your applications and analytics (Part 2 of 2)

In Part one of this series we explored the value of combining Dynamics data with other data sources – activity analysis, closed-loop..

April 13, 2018

MSDW Podcast: Cloud services series, Part 1 – Demystifying Microsoft’s Dynamics 365 cloud strategy

We kick off a new podcast mini-series with the team at Catapult ERP exploring the current and future opportunities for Dynamics ERP and..

March 25, 2018
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